By placing an order with Piànzi Brand, you acknowledge and agree to the following policies.
STANDARD SHIPPING
• Processing Time: 1–2 business days
• Estimated Delivery: 2–6 business days after processing
• Note: Processing times do not include weekends or holidays.
Once your order has been shipped and transferred to the shipping carrier, Piànzi Brand is no longer responsible for the package. We are not liable for lost, stolen, delayed, or damaged packages once they are in the carrier’s possession.
All orders are shipped with a tracking number. If your tracking shows “delivered”, the package is considered successfully delivered. Any issues regarding delivery must be resolved directly with the shipping carrier by opening a claim or investigation using your tracking number.
Piànzi Brand does not issue refunds or replacements for packages marked as delivered or lost packages.
ORDER CANCELLATIONS
Once your order has been confirmed, it cannot be cancelled.
RETURNS, EXCHANGES & REFUNDS
All sales are final.
We do not offer returns, exchanges, or refunds unless an item has a manufacturer defect.
If you receive a defective item, you must contact us within 2 days of delivery with clear photos of the defect. Once approved, we will provide a replacement or store credit.
Requests made after 2 days of delivery will not be accepted.
Please note that, due to our automated systems, orders cannot be modified or cancelled once placed. Before completing your purchase, double-check your shipping address and selected size.
